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Alex Ivan

Memo: Anthropic Just Ran the First Honest Experiment in Agentic Commerce. The Result Is Worse Than the Headlines.

In December 2025, 69 Claude agents ran a real marketplace inside Anthropic's San Francisco office. Stronger agents extracted better prices from weaker ones. The losers couldn't tell. That's not a curiosity – that's the business model of every agent-to-agent platform shipping in 2026.

Memo: The CEO Who Wants to Kill His Own Category

Marc Benioff is dismantling the abstraction that built Salesforce. The question is not whether he's right that software is becoming labor. It's whether the company that defined the seat can also define what replaces it. In every technology cycle, there's a moment when the

Memo: Klarna Fired 700 Agents, Then Hired Them Back, Then Saved $60M Anyway. What Actually Happened.

Two and a half years after Klarna replaced 700 customer service agents with an OpenAI-powered assistant, the company is hiring humans again – and quietly building the architecture every enterprise will need next. In February 2024, Klarna told the world it had done what almost everyone else was still talking about.

Memo: The Copilot Was a Phase -- What Comes After

For much of the past year, the technology industry has rallied around a deceptively simple idea: software, enhanced by artificial intelligence, would become a copilot--a responsive assistant embedded into existing workflows. It was a compelling narrative. It was also, increasingly, incomplete. In recent discussions--echoed in conversations across the tech industry--a

Memo: The AI Giant That Can’t Decide What It Is

Inside OpenAI’s Quiet Identity Crisis--and Why It Could Reshape the Entire Industry By any traditional measure, OpenAI should be the undisputed center of gravity in artificial intelligence. It has the brand. It has the users. It has the fastest path from research to global adoption ever recorded in software.